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Technical Support Manager

8.00 to 13.00 Years   Delhi   12 Oct, 2023
NATIONAL SEEDS CORPORATION LIMITED
Job LocationDelhi
EducationNot Mentioned
SalaryRs 10 - 22 Lakh/Yr
IndustryPharma / Biotech
Functional AreaHardware / Telecom Equipment DesignNetwork / System Administration
EmploymentTypeFull-time

Job Description

    We are searching for a Technical Support Manager who is proficient in providing technical services for our company products. As a Technical Support Manager, you will be resolving the technical faults in software and hardware. You will be installing and configuring computer systems. You will also be identifying and resolving any issues regarding computer hardware and software.You will also be handling the issue personally either by visiting the place, through phone or chat applications. In addition to this, you will be also managing the employee profiles and their passwords. You will be in direct contact with the customers for any technical assistance required by them.ResponsibilitiesProviding appropriate solutions to the technical issues faced by the customers.Providing customer support services in addition to the technical services.Prioritizing and dealing with the issues in a timely manner.Installing new operating systems and replacing the old ones if required.Executing electrical safety checks to avoid any accidents in the future.Keeping track of the customer queries and resolving the issues as early as possible.Ensuring that the fault is completely rectified and ensuring that it does not appear in the future.Providing correct feedback to customers.Preparing technical support team performance reports.

Keyskills :
provider networkssoftware installationsystem configurationtechnical supportcustomer supportnetwork installationsystem administrationhardware installation

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