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US VOICE PROCESS CUSTOMER SERVICE

Fresher   Delhi, FaridabadFaridabad, Noida, Gurugram   30 Oct, 2025
ARTECH INFOSYSTEMS PRIVATE LIMITED
Job LocationDelhi, FaridabadFaridabad, Noida, Gurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    US Voice Process customer ServiceShift- Night shift (Work from office)5 days WorkingContract Payroll: ArtechCabs AvailableRounds: Versant, Virtual Round , F2F RoundRequired:Regular Education 123 All employment docs (offer letter, relieving letter and service / experience letter)Valid UAN HistoryKey Responsibilities:
    • Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.
    • Engage customers in meaningful conversations to promote products/services or gather required information.
    • Achieve daily/weekly/monthly Targets and conversion targets.
    • Handle objections professionally and escalate complex issues when necessary.
    • Collaborate with team leads and quality analysts to improve call quality and performance.
    • Ensure compliance with company policies and US calling regulations
    Required Skills & Qualifications:
    • Bachelors degree or equivalent.
    • 14 years of experience in outbound calling, for US clients.
    • Open to Work from Office
    • Excellent verbal communication and interpersonal skills.
    • Familiarity with CRM tools and call centre software.
    • Open to work night shifts and adapt to US time zones.
    • Goal-oriented with a positive attitude and strong work ethic.
    • Knowledge of US culture and customer behaviour

Keyskills :
internationalcustomer serviceprocessbpo

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