Field Controller

Job Description

Greetings from Planet Solutions!Department: Infrastructure& ServicesPosition: Field ControllerQualification: Diploma/Degree in Engineering/Master Degree in Science or ComputerExperience: 3 years (relevant experience)Vacancy: 01Annual CTC: 2.98 LPALocation: MeramandaliSpecial Requirement:Must be Computer savvyKnowledge of maintaining recordsProficiency in MS suiteKey Competencies:Team Co-ordination SkillsExperience in handling complaint management systems such as Zimmedaar NaagrikExcellent Communication SkillsPunctualityData Driven ApproachJob description:He/she shall be responsible for overseeing, managing and controlling the complaint management system and to maintain/control the inventory which is being utilized by Infrastructure & Services department:Coordinate and assign the complaints & follow-up the same with concerned supervisor for their closure.Controlling & Effective handling of Zimedaar Naagrik app with oversight on theKPIs/SLAs for maintaining SLG of the department.Ensure control over inventory management system by diligently issuing materials from departmental store upon receipt of issue slips.Gather, record and analyze the data of complaint management system and provide monthly MIS to department.Compile and maintain inventory records for the issued and received materials in & from the departmental store and sharing report on monthly basis to the department.Close co-ordination with Admin department and maintenance team of Infrastructure & Services for maintaining proper records of flats under maintenance and flats handover details.Provide training to executives and oversee the effective implementation of 24 x 7 Customer Helpdesk and its control.Control the maintenance team for gathering offline feedbacks and perform random calls with some customers/ residents for verifying feedback to ensure correctness of data.Engaging with customers who provided poor feedback for understanding the root causes and establishes control for prevention of their reoccurrence.Conduct periodic audits to the departmental stores for physical verification of the quantities for all materials to ensure quality control over the established data.Should be able to perform office management by ensuring housekeeping & up keeping of condition & control other daily management activities required for successful operations of department.Controlling and management of departmental resources such as vehicles, maintenance staff for attending complaints and providing periodic trainings to them.

Keyskills :
inventory controlfield coordinationms office