JC Senior Digital Repair Specialist ( 82651174 )

Job Description

Posted Date:19 Apr 2025Function/Business Area:Customer ServiceLocation:DimapurJob Responsibilities:

1. Interact with customers on handset and other Mobility/Fixed devices related issues.
2. Troubleshoot device defects.
3. Handle device-related queries.
4. Record job entry in Customer Relationship Management portal.
5. Upgrade software of devices.
6. Assemble / dismantle smartphones (unibody/duo body).
7. Repair handsets by changing screen, speaker, mic, camera, etc.
8. Repair handsets by PCB swap, sub-PCBA/charging connector replacement, etc.
9. Deposit of cash collected through service.
10. Verify devices for exchange.
11. Inspection of FTTx devices.
12. Job role requires travel to various touch points as planned/as and when required.
13. Train/Support/Supervise extended service touch points at own stores and engage them in Device Service Delivery.
14. Adhoc responsibilities include mandatory participation in activities rolled out from time to time, viz. attending to the complaint calls pertaining to SLP devices and related support systems at own sites & sites, out-calling due for recharge base; coaching a set of Jio Associates and enhancing their participation & productivity (sell-out & activation).

Education Requirement:10 2/ITI/Diploma/Certification in Device CareExperience Requirement:0 - Maximum 4 YearsSkills & Competencies:

1. Customer focus
2. Good communication skills
3. Problem-solving
4. Spares operations knowledge
5. Handset repairs knowledge of CRM systems

Please update your profile and upload your resume to apply.Location Map: Dimapur

Keyskills :
customer focus communication skillsproblem solving device troubleshooting handset repairs spares pcb