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Delivery Operations Manager

15.00 to 25.00 Years   Ernakulam,Pathanamthitta, Thiruvanananthapuram, Thrissur, Pala, Thiruvananthapuram, Kasaragod, Bangl   19 Jan, 2025
TEAMWORK CABLES PRIVATE LIMITED
Job LocationErnakulam,Pathanamthitta, Thiruvanananthapuram, Thrissur, Pala, Thiruvananthapuram, Kasaragod, Bangl
EducationNot Mentioned
SalaryRs 30 - 42 Lakh/Yr
IndustryExport-Import / Trading
Functional AreaTour / Travel ManagementInventory / Warehousing
EmploymentTypeFull-time

Job Description

    Service Management
    • Monitoring and managing desktop support, desk, and VIP support functions to ensure optimal service
    • Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
    • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
    • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
    • Developing a deep understanding of project to gain insights into the scope of service delivery
    • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
    • Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
    Performance and Quality Management
    • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
    • Providing accurate and regular reports to the management on performance of the service delivery
    • Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
    • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

Keyskills :
professional services deliverydeliverydelivery operationspre-sales consultingservice delivery management

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