Front Office Executive

Job Description

Roles and Responsibility
• Manage front desk operations, including handling customer inquiries and resolving issues.
• Provide exceptional customer service, ensuring high levels of satisfaction and loyalty.
• Coordinate with other departments to ensure seamless service delivery.
• Maintain accurate records and reports, including guest information and transaction details.
• Develop and implement effective communication strategies to enhance customer engagement.
• Collaborate with colleagues to achieve sales targets and improve overall performance.
Job Requirements
• Proven experience in front office operations, preferably in hotels or restaurants.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
• Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.

Keyskills :
business administrationfront office managementguest handlinghospitality managementfront office operationsreceptionist activitiesfront officeguest relationsfront desk