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| Job Location | Faridabad |
| Education | Not Mentioned |
| Salary | Rs 2.5 - 7 Lakh/Yr |
| Industry | Recruitment Services |
| Functional Area | Customer Service (International) |
| EmploymentType | Full-time |
Working with a variety of internal and external constituents, develops and executesstrategy and tactics for OrganizationWorks with other departments & divisions to design & implement effective andmeaningful customer relationshipDevelops forecasts & projections for New Business DevelopmentLocation: FARIDABADState: HaryanaPostalCode: 121001Recruiter: Bhavna Ajwani - +91 70697 10001Created Date: 16-01-2021Responsibilities:Working with a variety of internal and external constituents, develops and executesstrategy and tactics for OrganizationWorks with other departments & divisions to design & implement effective andmeaningful customer relationshipDevelops forecasts & projections for New Business DevelopmentClient MIS to be submitted on daily basisSystem Knowledge (Excel) is requiredPOD should not be pending for any shipmentGood knowledge of Domestic processAnswer calls professionally to provide information about services or obtain details of complaintsKeep records or customer interactions and transactions, recording details of enquiries, complaintsand comments, as well as action takenFollow-up to ensure that appropriate actions were taken on customer requestsRefer unresolved customer grievances or special requests to designated departments for furtherinvestigationBuilding and maintaining profitable relationships with customersResolving customer s issues quickly & efficientlyExpanding the customer base by upselling & cross sellingIdentify development needs in order to improve & streamline operationsProactively identify problems and implement effective solutionsAchieve individual, team, and company goalsExperience Requirements: Customer Service Executive plays a critical role in providing aninterface between customers and the client company. JD Logistics look for a femalematured & confident candidate who have good communications skills, interpersonalskills and can handle stress well. The candidate should possess good listening skills,and the ability to think quickly, to make a recommendation or solution to the customersproblem. A clear and pleasant speaking voice and fluency in English is also desiredIndustry: LogisticsSalary Range: As Per Industry Standards.Openings: 1,
Keyskills :
salescustomer servicedeliverymarketingmisnew businessdesignenglishrecordstacticsbusinesslogisticsupsellingrecordingenquiriesgrievancesprojectionsInternational Sales