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Customer Service Representative

1.00 to 5.00 Years   Faridabad   23 Aug, 2019
Job LocationFaridabad
EducationNot Mentioned
SalaryRs 1.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

"

  • Answer incoming calls and respond to customers emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
"

Keyskills :
software management forms trackwise ustomerservice cleaningvalidation nightshift internationalcallcenter customercomplaints customerrelations phoneetiquette changecontrol

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