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Customer Support Specialist Faridabad

1.00 to 5.00 Years   Faridabad   19 Feb, 2020
Job LocationFaridabad
EducationNot Mentioned
SalaryRs 2.5 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

Customer Support Specialist Location- FaridabadExperience 1-5 YearsBPO/Customer ServiceVacancy -5Perks, Incentives, ESOPs & Compensation detailsSalary CTC Upto- 4lpaBoth Side Cab FacilityBonusIncentiveJD-

  • Candidate working with any kind of international Voice based customer support/ Semi-Technical; Support/ Banking support/ Product support are the preferred ones.
  • Candidates must possess Best In class
  • Communication skills to provide premium level support to our valued customers.
Benefits;1 Both side cab service.2- Medical Benefits3-Attractive Salary Package4-IncentivesJob overviewFirst point of contact for customer calling for support . Executive is expected to interact with customer to identify the issue, create case with correct documentation and guide the case to correct department for further troubleshooting.Core Skills-Excellent soft skills to build customer support an effectively controlled interaction Direct customer handling experienceExcellent written & verbal communication in English Good typing speed and ability to take notes while talking to customersJob Responsibilities and Duties-
  • Handle Incoming Calls and respond to customer emails
  • Provide product and service information to customers
  • Research required information using available resources
  • Follow up customer calls where necessary
  • Ability to be analyze the problem for our customer
  • Contributes in our effort to reduce complexity by generating new idea/ solutions
  • Validate entitlement for support
  • Attain a problem description
  • Determine the TAC team to route the case to and confirm with the customer the next steps in the support process.
SkillsMust haveCustomer Service , Good Communication skills, verbal & Written , Prononuciation and Diction should be neat & clear, bpo Industry , TelecallerQualifications-GraduateWorking Days-6 days a weekJob Nature Full Time

Keyskills :
customer supportinternational bpo international call centercall center bpocustomer service international voice

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