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| Job Location | Faridabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Sports / Fitness |
| Functional Area | General / Other SoftwareSales / BD |
| EmploymentType | Full-time |
While working with the Operations team, you will be the front face of Lybrate. You will act as a liaison, provide product/ services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. ABOUT LYBRATE Lybrate is Indias mobile-first healthcare information, access and delivery platform. By seamlessly connecting users to doctors, we are fixing the fundamental problem of healthcare delivery: the inaccessibility of doctors. With our futuristic thinking being backed by top investors, we are scaling. For our growing team, were looking for passionate people who want to transform healthcare delivery and touch lives using their talent and creativity. WHAT YOULL DO Respondto all customer (Doctors and Patients) queries in a timely andcomprehensive manner to ensure customer satisfaction. Highlightissues through feedback and recommend changes in procedures, service levels, based on customer demands to meet their needs and ensurequality service is given at all times. Adherence to quality and compliance guidelines. Support any new initiatives in the directorate. Balance customer interests with the interests of Lybrate. Communicates effectively, oral and written to identify and document necessary information, Thisrole may be subject to additional responsibilities based on Business requirements. WHAT WERE LOOKING FOR Graduate with Good communication skills both written and oral, Analytical mind & attention to detail. High level of Customer sensitivity, commitment & service orientation. High result orientation. Ability to take independent decision & meet stringent deadlines. Someone with an eye for details Prior knowledge about medical terms is advantageous but not mandatory Comfortable with talking to Consumers / Doctors Sharp individual, open for improvement and grooming Flexible about timing and work profile Team player WHAT IS IN STORE An opportunity to work on an exciting product An open set-up where you can try new things Market-premium salary plus lucrative stock options Flexible working hours and supportive team Generous perks and benefits,
Keyskills :
salary benefits accounts sla reporting access mis adherence medical business options balance healthcare operations timing ustomerrelations servicelevels servicestandards communicationskills corporateliaison