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| Job Location | Faridabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Aviation / Airline |
| Functional Area | Quality (QA-QC) |
| EmploymentType | Full-time |
QUALITY HEAD ATS SERVICES PVT. LTD. JOB DESCRIPTION QUALITY HEAD ATS SERVICES PVT. LTD. Greener Pastures JOB DESCRIPTION Location: Sarai,Mathura Road, Faridabad Qualification: Any Engineering / Masters in Operations / Quality Certified in Six Sigma Projects and Black Belt (Mandatory) and COPC. Apply: You can send your CV on sharmila@greenerpastures.in with subject lineQUALITY HEAD ATS SERVICES PVT. LTD. Industry: BFSI (Banking / Financial Services) / Ecommerce exposure to voice process is essentialJob Responsibilities Lead ATS Services six sigma and lean process initiative.This year the company is working with a Big 4 firm to adopt six sigma as a tool for productivity improvement. Identify and lead manage projects resulting from the above. Provide Training and Quality support, development of metrics and dashboards in line with client requirements Leading the team of 10 quality analysts Strengthen the Training quality management processes /framework to improve functional performance. Establish closed feedback loop processes with Training and Operations to improve agent performance and improve customer experience. Responsible for ensuring smooth set up and functioning of quality compliance at a vertical level to meet business, internal and compliance requirements. Act as a Change Agent and work closely with Operations to optimize Customer Value in multiple client engagements. Implementation of Functional initiatives within the business priorities of growth, customer satisfaction / experience and productivity Salary: Not Disclosed by Recruiter Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Senior Management Role: Head /VP /GM -Quality Assurance Quality Control
Keyskills :
documentation iso inspection quality ualitymanagement customersatisfaction sixsigmaprojects sixsigma voiceprocess blackbelt customervalue customerservice qualitycontrol qualitycompliance callcenter