Service Writer

Job Description

We are looking for a dedicated service writer to act as the liaison between our company and our customers. The service writers responsibilities include ensuring the customers needs are filled, coordinating transactions between the company and the customer, and performing cost and time estimates for those transactions. The service writer will track repairs and the causes of problems, schedule the most appropriate service technician, and process the customers warranties.To be a successful service writer, you should possess excellent customer service and communication skills. You should also have the ability to translate customers nontechnical descriptions and relate them in a comprehensive and thorough report to the service team.Service Writer Responsibilities:
• Developing strong customer relationships through the successful management of products and service delivery.
• Maintaining computerized customer profile information.
• Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments.
• Developing cost estimates, logging needed parts, and the time needed for repairs, and scheduling the most appropriate Service Technician.

Keyskills :
managementcommunicationleadershipbudgetingadaptabilityproblemtimeschedulingprojectorganizationalskills