Team Leader

Job Description

Team LeaderLocation: Hyderabad, India:About UsAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Global Business ServicesGlobal Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.The purpose of the job is to report and analyze data around completeness and accuracy of the Know Your Customer data and information that is collected on our clients and to ensure compliance with Anti-Money Laundering policies and procedures. In addition, this job is to ensure that the appropriate Risk related activities are performed based on the analysis of that client data and in accordance with AML policies. This information is critical in our efforts to comply with internal risk avoidance efforts and external compliance requirements.Responsibilities

• Effectively manage processes for the client, ensuring a high level of operational delivery to customers. Maintain day-to-day client relationship activities and provide input, preparation, and support to team members.
• May provide recommendations to ensure that the process (from preparation to approval) is equipped with the appropriate checks and balances to ensure accuracy.
• Serves as the escalation point for issues regarding client profiles, keeping leadership apprised of potential areas of concern. Collaborates with internal stakeholders from other functions to help coordinate AML/KYC/Prevention procedures and policies in overall compliance strategy.
• Communicates with internal stakeholders like Global Financial Crime, MLROs, and external stakeholders like sales/FLU to resolve any issues during client onboarding.
• Review complex client structures and provide guidance to the AML Ops team to ensure all requirements are accurately met. Maintain a current understanding of global issues, risk, and events that could affect a client risk level.
• Provide on-the-ground expertise on Client Due Diligence requirements (global jurisdictions) as well as Quality Assurance Process. Day-to-day ongoing coaching deliver and Review QA/QC results from Quality Control team associates and address the teams training deficiencies noted.
• Keep Leadership apprised of up-to-date status of Legal Entities, and which may go for potential escalations and Reporting of issues of concern to Operations Support, Senior Leadership.
• Oversee the work of the team to ensure it meets the highest quality standards, ensure that the team operates efficiently adheres to Policy & Procedures.
• Serve as the first point of contact in the event of any queries from the regulatory/internal control audit team.
• Raise rebuttal requests on the system portal post discussion with team members in case of any incorrect defects marked by the Internal Quality Team.
• Demonstrate flexibility to manage activities across sites as required and manage client and cross-site team contacts effectively.
• Lead/share insights and subsequent action plans on daily/weekly/monthly calls e.g., operations call, Risk Call, Productivity calls, etc.
• Take exceptional calls where there is a challenge in obtaining the requirement from client and help with the 4-eye check.

RequirementsFoundational skills:

• Knowledge on AML KYC & basics of Client due diligence
• Knowledge on Banking & markets
• Basic understanding of Enhanced due diligence
• Strong communication skills
• Good email writing skills

Desired skills:

• Familiarity with Global Banking and market products an advantage
• Knowledgeable of the regulatory environment, risk framework, policies & standards.
• Technical skills in Excel.

Job LocationHyderabadCampus Hiring Eligibility for students is as listed below:

• Final year Graduates from the Class of 2024 ONLY
• Must have specialization in Finance ONLY
• Must have scored 60 PERCENT in the last semester OR CGPA of 6 on a scale of 10 in the last semester.
• No active backlogs in any of the semesters.
• Students should be willing to join any of the roles/skills/segment.
• Students should be willing to work in any shifts.
• Students should be willing to work in any locations namely Mumbai, Chennai, Gurugram, Gandhinagar (GIFT), Hyderabad.

Learn more about this role

Keyskills :
aml compliance management data analysis techniques client relationship management operational excellence strong communication skillsdue diligence internal control audit legal reporting business services finance