Customer Service Coordinator

Job Description

Customer Service Supervisor holds a vital role inmanaging and improving customer service operations within an organization. They lead teams, resolve escalated issues, monitor performance, and implement process improvements to ensure the highest standards of customer service are metplays a crucial role inshaping the customer experience and driving team performance. With responsibilities ranging from team management to conflict resolution, and requiring a diverse skill set, this role is integral to the success of a customer service departmentHandle customer inquiries via email and chat, giving prompt answers to customer questions. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectivelyEmpathyCommunicationAdaptabilityData analysisProcess improvementKnowledge of customer service softwareContinual learning

Keyskills :
data analysisadaptabilitycommunicationprocess improvement