Enablement Specialist

Job Description

Who are weFounded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40 countries.Customers: 700 enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.With over 45 PERCENT YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4 years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8 PERCENT .Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year.Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023.Only DAP to be among the top 35 PERCENT companies worldwide in sustainability excellence with EcoVadis Bronze Medal.On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.Be one of the key Leaders in this awesome journey of building a billion-dollar company!What will you get to do

• Establish professional development programs for all customer success and services teams
• Devise the coaching, mentoring, and partnering programs for the new members
• Collaborate with all stakeholders to define exactly what enablement is required to deliver using a range of techniques to conduct needs assessments
• Ensure customer facing teams are fully acquainted with client relationship histories
• Recognize that people have different learning styles and tailor training and familiarization programs to suit them all
• Identify operational inefficiencies and devise effective improvements
• Identify every individuals gaps in terms of product/process/tools/culture
• Develop eLearning material courses, workshops, and other training materials.
• Design training utilizing game-based learning or other delivery methods that support the acceleration of learning
• Design, develop, and create storyboards, on-screen texts, and audio scripts for use in learning programs
• Determine the overall effectiveness of the learning program and make improvements

What you should have

• Comes with at least 5 years of work experience, with a minimum of 3 yrs in a Customer-Facing or an Enablement role
• Has an average tenure of at least 2 years (Total work ex Number of Companies worked in)
• Has been working in B2B SaaS or B2B Software Product-based companies
• Has previous experience in designing and delivering effective onboarding and training programs is an added bonus
• Demonstrates experience in sharing best practices and striving for continuous process improvement
• Showcases great presentation skills and has the ability to create engaging, and informative presentations
• Has the ability to work closely with members at all levels in the organization, including leadership
• Should be flexible to work in the EMEA time zone (1 PM to 10 PM), as this role will align with global teams, with most of the stakeholders working from 5 PM to 2 AM

Perks & Benefits (India)

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet
• Doorstep cab drop facility
• Education sponsorship
• Internal job transfer & global mobility programs
• Scope to represent Whatfix at global events
• Uncapped incentives, bonus plans, and opportunities for employees (especially those in GTM teams) to travel to meet our global customers

Please Note:We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it;We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keyskills :
customer success strategies training program development coaching and mentoring needs assessment techniques elearning course creation global mobility training programs incentives communicationpresentation skills