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Lalamove - Customer Service Associate

1.00 to 4.00 Years   Germany (Germany)   11 May, 2025
Lalamove
Job LocationGermany (Germany)
EducationB.Com. (Commerce)
SalaryAs per Industry Standards
IndustryIT-Software
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Customer Service Associate BerlinCity Teams GermanyFull-timeOn-siteAs a Customer Service Associate, you will be responsible for assisting customers with inquiries and complaints related to our products and services. Your ability to think quickly, solve problems effectively, and prioritize a team-oriented approach will be essential to your success. This role is a unique opportunity to have a measurable impact on your market through the growth of business clients on our platform.What youll do:

  • Provide world-class customer service for our corporate client, individual customer and partner drivers via Live Chat channel.
  • Handle, investigate customer concerns and provide solutions.
  • Attend to enquiries, educate the customer and ensure first contact resolution.
  • Interact with our Driver Operations & Finance team on a regular basis.
  • Record details of enquiries, comments or complaints.
  • Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way by using the right methods/tools.
What youll need:
  • Bachelors degree or college experience preferred.
  • Minimum 1 year experience in customer service/contact center/BPO is preferred.
  • Proficient and confident when using German and English in communication (both written and verbal).
  • Positive, customer-oriented individual with strong communication skills.
  • Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively.
  • Willingness to work flexible shift schedules, including early mornings and public holidays.
  • Computer literacy; familiar with Google, spreadsheets, instant messaging.
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice.

Keyskills :
customer service excellence problem solving ability bilingual communicationteam collaboration computer proficiency customer service associate bpo live chat contact center strong communication skills

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