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Reservations Manager/ Asst Manager

Fresher   Goa   29 Jul, 2025
Careers at Marriott
Job LocationGoa
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    You will be responsible for soliciting and managing reservations sales-related opportunities, as well as providing training and work assignments to Reservations Sales staff. Your role will involve actively up-selling each business opportunity to maximize revenue potential and achieving personal and team revenue goals. Additionally, you will be driving customer loyalty by delivering service excellence throughout each customer experience in order to grow the share of the account on behalf of the company.To be considered for this position, you should hold a high school diploma or GED, with no work experience required. Alternatively, a 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major from an accredited university, along with 2 years of experience in sales and marketing, guest services, front desk, or a related professional area is acceptable.Your core work activities will include identifying new reservations sales business opportunities to achieve revenue goals, understanding the market landscape and competitors, and effectively closing the best opportunities based on market conditions and property needs. You will be responsible for conducting daily reservations sales activities, responding to incoming sales opportunities, negotiating contracts, and coordinating with other departments for seamless operations.Providing exceptional customer service will be a key aspect of your role, where you will support customer loyalty, uphold the propertys brand standards, and ensure service excellence throughout each customer interaction. Additionally, you will manage and conduct human resource activities such as monitoring reservations sales agents, implementing departmental orientation programs, and creating labor schedules for the team.In this position, you will also be expected to utilize available resources effectively, create contracts as required, and contribute to the overall success of the team and the company. Marriott International is an equal opportunity employer that values diversity and fosters an inclusive, people-first culture, committed to non-discrimination on any protected basis under applicable law.,

Keyskills :
SalesMarketingFront DeskCustomer ServiceHuman Resource ManagementGuest Services

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