Assistant Manager IT

Job Description

JOB SUMMARY Supports the propertys technology Information Resources objectives. Supports all technology planning, decision-making, implementation, and maintenance. Interfaces with vendors, owners, and property staff. CANDIDATE PROFILE Education and Experience . 2-year degree from an accredited university in Information Technology, Computer Science, or related major 4 years experience in Information Technology, Computer Science or related professional area. OR . 4-year bachelors degree from an accredited university in Information Technology, Computer Science, or related major certified trainer 2 years experience in Information Technology, Computer Science, or related professional area. CORE WORK ACTIVITIES Supporting Client Technology Needs . Uses computers and computer systems (including hardware and software) to set up functions, enter data, or process information. . Monitors, verifies and manages the acquisition and maintenance of property based systems. . Assists in analyzing information, identifying current and potential problems and proposing solutions. . Maintains, inspects and repairs equipment. . Inspects the equipment or the environment. . Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis. . Supports managing IR activities to confirm the property infrastructure and applications systems are functional at all times. . Verifies solutions are consistent with the clients needs and brand specific IR environment. . Administers and maintains mail and email. . Maintains inventories and manages IT hardware/software. . Provides Internet support and maintenance (if applicable) . Provides cable management support. . Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status. . Consults on specific application issues or hardware/software problems. . Provides feedback to Lodging IR on application functional performance and system performance. Managing Projects and Policies . Supports determining whether events or processes comply with laws, regulations, or standards. . Monitors processes and evaluates information according to SOP and LSOP requirements. . Enforces IR policies and standards protecting company hardware, software and other resources at the property. Maintaining Information Systems and Technology Goals . Develops specific goals and plans to prioritize, organize, and accomplish your work. . Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements. . Determines priorities, schedules, plans and necessary resources to complete property projects on schedule and according to specification. . Verifies problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times. . Verifies proper asset management. . Performs on-site monitoring of all projects. Demonstrating and Applying IR Knowledge . Keeps up-to-date technically and applies new knowledge to your job. . Demonstrates knowledge of job-relevant issues, products, systems, and processes. . Provides technical expertise and support. Additional Responsibilities . Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. . Analyzes information and evaluates results to choose the best solution and solve problems. . Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff. . Manages vendors for property IT requirements functioning as escalation point for problem resolution. With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, youll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott. foundit