Lounge Manager

Job Description

Lounge Manager is responsible for overseeing the daily operations of a lounge, ensuring high standards of customer service, staff management, and operational efficiency. They manage staff, maintain a pleasant and safe environment, and work to maximize customer satisfaction and profitability.Key Responsibilities: Staff Management: Leading, motivating, and directing lounge staff, including scheduling, training, and performance management.Customer Service:Ensuring guests receive excellent service, addressing concerns, and implementing strategies to enhance the guest experience.Operational Management:Overseeing daily operations, including opening and closing procedures, inventory management, and maintenance of the lounge environment.Financial Management:Contributing to financial performance by managing costs, monitoring sales, and potentially assisting with budgeting.Compliance:Ensuring adherence to health and safety regulations, liquor laws, and company policies.Marketing and Promotion:Contributing to marketing efforts to attract and retain customers.Menu Development:May be involved in menu planning and development, particularly in relation to food and beverage offerings.

Keyskills :
conflict resolutioncost controlfinancial managementstaff managementhotel managementstrong leadershipmanaging staffmixology beverage knowledgepos system proficiency