hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Application Tech Support Practitioner

0.00 to 2.00 Years   Gurgaon (Haryana)   29 Jan, 2025
accenture
Job LocationGurgaon (Haryana)
EducationBCA (Computer Application)
SalaryAs per Industry Standards
IndustrySoftware Services, Internet/Dot com/ISP
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Project Role: Application Tech Support PractitionerProject Role Description:Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must Have Skills

  • Service Desk Management
  • Service Desk Voice Support
Good to Have Skills
  • NA
Experience Required
  • Minimum 0-2 years of experience is required
Educational Qualification
  • Bachelor Degree
SummaryAs an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance.Roles & Responsibilities
  • Provide service desk voice support, interfacing with clients to accurately define and resolve issues.
  • Manage service desk operations, ensuring world-class system performance.
  • Utilize exceptional communication skills to maintain ongoing client relationships.
  • Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction.
Professional & Technical Skills
  • Must To Have Skills: Service Desk Voice Support, Service Desk Management
  • Good To Have Skills: Knowledge of Cloud Technologies, Experience with ITIL Framework
  • Strong understanding of IT operations, including incident management, problem management, and change management.
  • Experience with ticketing systems such as ServiceNow or Remedy.
  • Excellent communication skills, both written and verbal.
  • Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
Additional Information
  • The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
  • The ideal candidate will possess a strong educational background in computer science, information technology, or a related field.
  • This position is based at our Gurugram office.
Locations: Gurgaon

Keyskills :
service desk management service desk voice client issue definition exceptional communicationit operations knowledgeinformation technology itil framework problem management change management

APPLY NOW

Application Tech Support Practitioner Related Jobs

© 2019 Hireejobs All Rights Reserved