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Assistance Coordinator

1.00 to 2.00 Years Gurgaon (Haryana) 27 May, 2025

Job Location	Gurgaon (Haryana)
Education	Any Graduate
Salary	As per Industry Standards
Industry	Insurance
Functional Area	Operations/Customer Service/Telecalling/Backend
EmploymentType	Full-time

Job Description

Assistance CoordinatorLocation: Gurgaon, IndiaAllianz is the home for those who dare a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people both its 83 million private and corporate customers and its 142,000 employees Allianz fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the industry.Allianz Worldwide Partners (AWP) provides diverse expertise in automotive, international health & life, travel insurance, assistance, and direct sales and is at the forefront of the Allianz B2B2C offering. United under one brand, Allianz Global Assistance, Allianz Global Automotive, and Allianz Worldwide Care are specialist areas combining forces to push boundaries and create tomorrows solutions to deliver an enhanced experience to our clients. Our 15,000 employees are based across 34 countries and combine 58 different languages and 60 nationalities, reflecting the truly diverse nature of Allianz Worldwide Partners. Our DNA is unique: we dare and care, anytime, anywhere. If this sounds like you, come and join us.Role SummaryJob Title: Assistant CoordinatorJob Location: Sector -44, GurgaonReporting Manager: Process ManagerDepartment: Nissan ConnectTeam Management (Y/N): NoJob details / role purpose

Person has to manage Inbound or Outbound calls
Following process quality parameters.
To work in rotating shift as per business requirement.

Key responsibilities

Handling Inbound calls or Outbound calls.
Prior experience of Inbound or outbound process.
Adherence of quality parameters.
Achieving SLA targets.

Profile sought and key requirements

Good communication skills.
Automobile industry background will be added advantage.
Ready to work in Rotational shifts.
Must be a Graduate.

Job Code: 58054 | Department: Customer Services & Claims | Level: Entry Level | Position Type: Non-Executive | Company: Allianz Partners | Employment Type: Full-Time | Contract: PermanentAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.Join us. Lets care for tomorrow.Note: Diversity of minds is an integral part of Allianz company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities, and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.Locations: Gurgaon, IN

Keyskills :
customer communicationcall management quality adherence sla achievement automobile knowledgeinbound calls process manager communication skills

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