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Associate, Member Success

2.00 to 5.00 Years   Gurgaon (Haryana)   21 Mar, 2025
GLG
Job LocationGurgaon (Haryana)
EducationMBA/ PGDMAny Graduate
SalaryAs per Industry Standards
IndustryIT-Hardware/Networking, Telecom
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

About the role:GLG is seeking candidates for a Member Success (Associate) position in Gurgaon.Member Success Associates are responsible for delivering exceptional Network Member Experience and managing relationships with GLGs Network Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector leaders and other top professionals.This is a fast-paced customer service position in which Associates interact with Network Members daily, answering questions through multiple channels.Specific responsibilities include (but are not limited to):As a Member Success Associate, each day will present a variety of inquiries from both Network Members and colleagues ranging in complexity and level of urgency. You will learn to master the Network Member relationship workflow while developing business acumen, time-management skills, professionalism, negotiation and communication skills.

  • Willing to work in shifts
  • Open to 24*7 support environment
  • Complete a fast-paced training program
  • Interact with GLG Network Members
  • Solve Network Member-related inquiries, including issues relating to payments and technology tools, in a thoughtful and timely manner
  • Develop knowledge of customer service technology tools, including Zendesk
  • Adhere to standardized workflows to provide a consistent service experience as well as think on your feet to provide custom solutions to Network Members
An ideal candidate will have the following:
  • Graduate / Postgraduate degree from a top-tier university
  • 2 years of relevant experience in a customer-centric environment, with a track record in playing a fully supportive role managing internal and/or external stakeholders
  • Strong written and verbal communication skills using a variety of communication channels
  • Passion for high-level customer service with a successful track record in working in a team environment
  • Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment
  • Strong problem-solving skills
  • Passion for fast-paced learning, in a technology-enabled environment
  • Ability to work effectively independently and/or collaboratively in a team
  • Experience working with online ticketing systems (i.e., Zendesk)
We seek bright, positive and flexible people who also:
  • Act with the highest integrity and professionalism in all their endeavors
  • Think creatively and focus on opportunities for growth
  • Exhibit constant attention to detail
About GLG / Gerson Lehrman GroupGLG is the worlds insight network. Our clients rely on GLGs global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).We serve thousands of the worlds best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the worlds largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.GLGs industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the companys culture.To learn more, visit www.GLGinsights.com.Gerson Lehrman Group, Inc. (GLG) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.Locations - Gurugram

Keyskills :
customer service excellence problem solving ability communication skillstime management relationship management

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