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Category Manager

1.00 to 2.00 Years   Gurgaon (Haryana)   29 Jan, 2025
UrbanClap
Job LocationGurgaon (Haryana)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryIT-Hardware/Networking, Telecom
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

About the CompanyUrban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, and painting, which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.About the Role & TeamUrban Companys India business is divided into three large verticals with several core categories within these verticals. Each category has an independent user offering and supply pool and is led by a business head.

  • Beauty vertical
    • Salon for women: Skin-care services
    • Salon for women: Hair, nails, and make-up
    • Mens grooming
    • Spa therapy for men and women
    • Treatments
  • Home vertical
    • AC and appliance repair
    • Cleaning and Pest control
    • Electricians, Plumbers, and Carpenters
    • Painting
  • Products business (Largely B2B sales)
    • Beauty & spa products: Both OEM and private labels
    • Water purifiers, RO filters, etc.
    • Home solutions store
    • Cleaning products
The category manager is responsible for onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered.What youll do:
  • There are 3 major roles within this mandate:
    • Onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered
    • Ensuring no breakage in daily operations in your city
    • Implementing growth and quality improvement initiatives in sync with category heads at central level
  • Owning above mandate will require you to do the following:
    • Building a strong connect with service professionals in your city
    • Deploying your analytical skills to deep dive on key business problems and propose solutions
    • Getting your hands dirty in terms of going on ground to understand real issues, be it customer experience, partner onboarding, etc.
    • Running tight processes and SOPs in the city related to partner onboarding, service quality improvement, etc.
What we need:
  • Sharp and hungry professionals willing to go above and beyond to create impact
  • 6 months - 2.6 years of work experience
  • Bachelors degree is mandatory
  • Ability to work in an environment that is fast-paced, requires solving ambiguous problems, and is highly outcome-oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems on ground.
  • Strong analytical skills
  • Hustle and get things done attitude
  • If deep problem solving at scale, and a fast-paced work environment excites you, we would love to meet you and talk more!
LocationsGurugram

Keyskills :
analytical skillsproblem solving operational management relationship building service quality improvement

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