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| Job Location | Gurgaon (Haryana) |
| Education | Any Graduate |
| Salary | 2.00 - 3.00 Lakhs |
| Industry | CRM/CallCentres/BPO/ITES/Med.Trans, Telecom |
| Functional Area | Operations/Customer Service/Telecalling/Backend,Ticketing/Reservation/Travel Agent/Airlines |
| EmploymentType | Full-time |
Job Title: Customer Care Executive - eXsSalary:Fresher: ₹15,500 in-hand (Fixed)Experienced: Up to ₹20,000 in-handJob Type:Full-Time6 Days Working Rotational shiftJob Overview:We are looking for dedicated Customer Care Executives to join our dynamic team. This role involves handling customer queries related to travel bookings, including flights, hotels, and holiday packages. You will provide effective resolutions through voice support, ensuring a seamless and satisfactory experience for customers. If you have excellent communication skills and a passion for customer service, we encourage you to apply!Key Responsibilities:Customer Interaction: Address customer queries regarding travel bookings and provide accurate information.Issue Resolution: Assist customers in resolving complaints and concerns efficiently.Reservation Management: Support customers in making or modifying travel reservations.Follow-Ups: Ensure timely follow-ups on unresolved issues to enhance customer satisfaction.Professional Communication: Maintain a polite, empathetic, and professional tone in all interactions.Key Highlights:✅ Voice Process: Engage with customers over the phone to provide assistance.✅ Shift Timings:Women: Day shifts only for safety.Others: Rotational shifts.✅ Travel Process Expertise: Prior experience in travel-related customer service is preferred.Eligibility Criteria:✔ Education: Minimum qualification required is a high school diploma (Graduation preferred).✔ Communication Skills: Excellent verbal communication skills in English and/or regional languages.✔ Experience: Prior experience in customer service (preferably in travel processes) will be an added advantage.✔ Work Schedule: Comfortable working 6 days a week with rotational shifts.✔ Technical Proficiency: Basic knowledge of travel booking platforms and customer support software is desirable.Why Join Us✨ Career Growth: Opportunity to develop your career in the travel industry with structured training and promotions.✨ Work Environment: A positive and supportive work culture that values employee well-being.✨ Performance Incentives: Additional incentives and rewards based on performance.
Keyskills :
Customer care Customr support