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Customer Success Specialist

1.00 to 4.00 Years   Gurgaon (Haryana)   21 Feb, 2025
Procol
Job LocationGurgaon (Haryana)
EducationME/ M.Tech./ MS (Engg/ Sciences)Any Graduate
SalaryAs per Industry Standards
IndustryIT-Software
Functional AreaHR/PM/IR/Training
EmploymentTypeFull-time

Job Description

Procol is Indias fastest-growing procurement technology company.Founded in 2018, Procols solutions have been securely deployed at many $1B global companies helping procurement teams reduce costs, digitize procurements, improve compliance by replacing emails and excel workflows with the worlds most easy-to-use and secure e-sourcing platform managing a spend of 5000 Cr . Procol is rated 4.9/5 by trusted enterprises on G2 and has been featured by Forbes.Were a team of ex-Google New York, Zomato, OYO whove worked at high-impact, growth companies and believe that were on the journey of building one. Backed by investors like Blume Ventures, Sequoia Surge, Beenext, and Rainmatter.Hiring Customer Success SpecialistAt Procol we are looking for a Customer Success Executive to support our clients and users at every stage. This is a key team role, where you will play a critical part in ensuring that the clients are on-boarded smoothly and understand the product features. The incumbent will be responsible for client engagement, client adoption, client satisfaction and successful business outcomes for Procols customers.What youll do:

  • Maintaining customer support mechanisms.
  • Assist with the Onboarding & Training of a client.
  • Setting up a reporting mechanism and sending daily reports to the Manager.
  • Maintain relationships with clients by providing support, information, and guidance.
  • Update product knowledge on an ongoing basis.
Role Requirements:
  • Minimum 1 year of relevant customer support experience.
  • Good communication skills (English, Hindi).
  • Excellent People management skills.
  • Willingness to learn and enhance own development by taking responsibility for staying informed and up to date with industry knowledge.
  • Experience in MS Office.
Why youll love Procol:
  • Learn and grow fast with a growing startup which impacts millions of businesses.
  • Work closely with the founding team and become a part of building a successful company.
  • Openly collaborate with few of Indias most talented folks, who will challenge you every day.
  • Industry competitive salary and benefits.
  • Get advance salaries every month.
  • Employee health insurance covered by us.
  • Flexible working hours.
Procol is an equal opportunity employer and we believe diversity is key to our success.Send your resume at hiring@procol.inLearn more about us at Procol: Next generation procurementFeatured in Economic Times Forbes Business Standard Read User ReviewsLocations: Gurgaon, India

Keyskills :
customer support mechanisms client onboarding training relationship maintenance communication skillsms office proficiency

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