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Operations Manager

7.00 to 8.00 Years   Gurgaon (Haryana)   24 Apr, 2025
JLL
Job LocationGurgaon (Haryana)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryOthers - other Industry
Functional AreaHR/PM/IR/Training
EmploymentTypeFull-time

Job Description

JLLJLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades, or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Operations ManagerProperty and Asset ManagementWhat this job involvesYou will oversee the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to:

  • Responsible for overseeing the operations for all sites and to ensure that our operations are in line with regulatory requirements, internationally accepted best practices & applicable systems.
  • Responsible for coordination with site team and ensure timely completion of Major and other works at sites.
  • Ensure look and feel at the sites.
  • Customer Relationship Management in coordination with site team. Ensure adherence to meeting calendar and timely closure of open points.
  • Responsible for meeting financial targets for the account and support/find new avenues for increase in revenue.
  • Responsible for closing all audit findings.
  • Responsible for tracking and closure of open operational items.
  • Responsible for implementing the MAD program.
  • Ensure implementation of IMS across sites.
  • Ensure implementation of uniform SOPs / Account Plan across sites.
  • Ensure implementation of new initiatives/best practices to improve efficiency and enhance service levels across all sites.
  • Ensuring uniformity of training calendar across all sites and conducting of trainings from SMEs, Sites, and HO.
  • Ensure implementation of all JLL technological tools and ensure adherence at sites.
  • Ensure timely submission of reports from the sites.
  • Attrition Management at sites.
  • Attend meetings, conferences, workshops, and training sessions, and review publications and audio-visual materials to become and remain current on the principles, practices, and new developments.
  • Conduct routine and surprise audits of the sites to confirm adherence to SOPs.
  • Ensure timely submission of MIS and related reports to the respective stakeholder.
  • Ensure timely response on mails, occupant concern resolution, and minute of meeting circulation.
  • Support JLL emerging business by sharing the leads of works taken up at the sites.
  • Demonstrate usage of training tool for self-development.
  • Inculcate the culture of appreciation.
  • Take part and drive JLL initiatives like D&I, CSR, Safety Week, etc.
  • Imbibe JLL culture and values.
  • Support Account Director in people performance evaluation/assessment and succession planning.
  • Any other task/responsibility assigned by the management from time to time.
Reporting:You will be reporting to Cluster Head.Sound like you Here is what were looking for:
  • Being Analytical and Meticulous
  • Understanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills.
QualificationsYou will have a Degree / Diploma in Electrical/Mechanical/Civil/Marine Engineering OR equivalent, with a minimum of 7 to 8 years of work experience in the Facility Industry / Real Estate/ Hotel or Construction Industry. For residential sites, candidates with residential experience will be preferred.What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.Apply Today!Location:On-site Gurugram, HRIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLLs recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Locations: On-site

Keyskills :
property management expertise customer relationship management financial target management operational efficiency improvement team coordination skillshr succession planning attrition management performance evaluation training calendar recruitmen

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