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Senior Analyst

2.00 to 5.00 Years   Gurgaon (Haryana)   22 Apr, 2025
Wipro Technologies Ltd
Job LocationGurgaon (Haryana)
EducationBCA (Computer Application)
SalaryAs per Industry Standards
IndustrySoftware Services, Internet/Dot com/ISP
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

Role PurposeThe purpose of the role is Python developer with Python, Django, Flask, API and SQL.Do

  • Experience in Python, with knowledge of at least one Python web framework such as Django or Flask.
  • Familiarity with some ORM (Object Relational Mapper) libraries.
  • Able to integrate multiple data sources and databases into one system.
  • Understanding of the threading limitations of Python, and multi-process architecture.
  • Basic understanding of front-end technologies such as JavaScript, HTML5, and CSS3.
  • Knowledge of user authentication and authorization between multiple systems, servers, and environments.
  • Able to create database schemas that represent and support business processes.
  • Experience analyzing data and creating reports using SQL and or languages similar to SQL.
  • Deliver excellent customer service through effective diagnosis and troubleshooting of client queries.
    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions.
    • Assist clients with navigating around product menus and facilitate better understanding of product features.
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner.
    • Maintain logs and records of all customer queries as per the standard procedures and guidelines.
    • Accurately process and record all incoming call and email using the designated tracking software.
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business.
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations.
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract/SLAs.
  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client.
    • Undertake product trainings to stay current with product features, changes and updates.
    • Enroll in product specific and any other trainings per client requirements/recommendations.
    • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client.
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks.
Deliver| No | Performance Parameter | Measure ||----|----------------------|---------|| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback || 2 | Self-Management| Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |Locations - Gurugram

Keyskills :
python programming django framework api development sql querying front end technologies html5 database javascript

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