Senior Salesforce Analyst

Job Description

Overview:Cvent is a leading meetings, events, and hospitality technology provider with more than 4,700 employees and nearly 21,000 customers worldwide, including 80 PERCENT of the Fortune 100 companies, in more than 100 countries. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurshipa system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.In This Role, You Will:

• Technology Implementation and Project Management: Collecting and documenting requirements, planning, risk management, Sandbox implementation and rigorous UAT testing, sign-off and production deployment.
• Solution architecting: Convert business requirements into technology design/solutions.
• Provide RCAs, What-If simulations, and Impact Analysis on a need basis.
• Implementation of large system integrations, Merger and Acquisitions in SF and new business systems in multiple locations.
• Ensure that the whole team meets statutory, regulatory, and compliance requirements.
• Provide regular status reporting, identify, track, and mitigate key risks, issues, and dependencies including escalations and liaising with the required stakeholders.
• Ensure appropriate program communications are in place to address and engage all stakeholder groups.
• Ensure that a culture of improvement is in place to identify key complaint drivers and that we champion remedial workworking in collaboration with other departments to strengthen processes, systems, and controls that will mitigate issues.
• Implement and maintain performance improvement projects as agreed by the goals of the department.
• Front ending Business continuity planning for the local site.
• Support the local implementation of the Global strategy for Service Readiness and delivering suitable go-to-market and commercial models.

Heres What You Need:

• Bachelors degree in engineering or business discipline, or equivalent experience.
• Strong know-how of SFDC overarching solution including SF Metadata and Salesforce Flow, Lightning Components, SF Service Reporting, Dashboard, and Data Migration.
• Salesforce Admin Certification, preferred SF BA, PD1, FinancialForce PSA, CPQ, Gainsight, Snowflake, Sigma.
• Strong skills in complex process analysis, project management, problem-solving, and business process design with a focus on process efficiency.
• Experienced and well-versed in change management methodologies, System Development Life Cycle, System administration, Call-Center specific technologies, messaging systems, and emerging technologies.
• Strong experience and knowledge of agile project support and constantly evolving the intake process and willingness to quickly understand and embrace new processes and technologies.
• Track record of working cross-functionally to deliver large scale multi-million-dollar change and continuous improvement initiatives with a focus on user/customer experience.
• Exceptional stakeholder management and communication skills with the ability to form relationships in person and in writing with ease.
• Excellent interpersonal and analytical skills.
• Ability to influence decision-making processes and negotiate win-win situations.
• At ease with introducing processes and driving change in an unstructured environment.
• Open for global work timings.

Locations - Gurugram, India

Keyskills :
salesforce administration project management process analysis change management stakeholder communicationsystem administration system development writing life cycle testing uat agile