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| Job Location | Gurgaon (Haryana) |
| Education | Not Mentioned |
| Salary | Not mentioned |
| Industry | Not mentioned |
| Functional Area | Not Mentioned |
| EmploymentType | Full-time |
about the rolekey accountabilitieskey result / decision areas (outcomes)Be responsible of daily IT support operations within the site or countryMeet / Exceed the Key Performance Indicators as specified in the Operational Level Agreement.Be responsible for the IT aspects of installations, office moves, and infrastructure.Meet / Exceed Service Delivery KPIs as well as meet the business requirementsFollow and enforce IT support procedures and policiesInterface with internal customers, peers, and IT&S employeesProvide support for creating action plan, deployment, and resource coordination for IT related ProjectsMeet / Exceed Project DeadlinesMaintain Microsoft/Windows server infrastructureManage and perform server upkeep, maintenance and backupsParticipate in process development and improvement from FOIS point of viewParticipate in process, workflow, and Interlock developmentProvide support for local projects and systems as requestedMeet business needsabout youexperienceSound knowledge of Information Technology or equivalent work experience5-8 years of work within IT supportTeam work experienceIn depth knowlegde of Windows OS platforms, Microsoft Office 365In implementation of IT policies and compliancesIn managing IT Incidents within the defined SLAsIn liaising between the OEM vendor support teams as well as end-usersIn extending advanced levels of Hardware and Network Supportadditional informationbehavioral skillsskill target proficiency level expected1agilityadvanced2flexibilityadvanced3innovationadvanced4results drivenadvanced5communicationadvanced6prioritization and balanceadvancedprofessional skillsskill target proficiency level expected1global effectivenessadvanced2customer service orientationexpert3operational and financial excellenceproficient4knowledge and developmentadvanced5teamworking and networkingadvanced6Incident managementadvanced7Training and awareness sessions for employeesproficient8delegation and empowermentnot applicable9Hardware and networking skillsadvanced10data communicationsproficient11Troubleshooting and critical thinkingadvanced12negotiation, presentation, and organizationproficient13listening and questioning skillsproficientdepartment Customer Services & OperationsEducation: Any GraduateIndustry: IT-Hardware/Networking, Telecom
Keyskills :
networkingnetwork supportwindows serverhardwareit supportnetworking skills