hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Trainee Business Service Support Advisor

1.00 to 3.00 Years   Gurgaon (Haryana)   29 Apr, 2025
the abt group
Job LocationGurgaon (Haryana)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryIT-Software
Functional AreaBanks/Insurance/Financial Services
EmploymentTypeFull-time

Job Description

Why this job mattersThe Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Groups solution portfolio, all with full supervision.What youll be doing

  1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Groups resource pool, within guidelines and under full supervision.
  2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
  3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
  4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
  5. Participates in the continuous improvement activities to improve the customer service team processes.
The skills youll need
  • Complaint Management
  • Information Management
  • Communication
  • Requirements Analysis
  • Continuous Improvement
  • Issue Resolution
  • Problem Solving
  • Billing
  • Time Management
  • Customer Relationship Management
  • Escalation Management
  • Technical Support
  • Decision Making
  • Growth Mindset
  • Stakeholder Management
  • Inclusive Leadership
Our leadership standardsLooking in:
  • Leading inclusively and SafelyI inspire and build trust through self-awareness, honesty and integrity.
  • Owning outcomesI take the right decisions that benefit the broader organisation.
Looking out:
  • Delivering for the customerI execute brilliantly on clear priorities that add value to our customers and the wider business.
  • Commercially savvyI demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
  • Growth mindsetI experiment and identify opportunities for growth for both myself and the organisation.
  • Building for the futureI build diverse future-ready teams where all individuals can be at their best.
LocationsBuilding No 14 Sector 24 & 25A, Gurugram, India

Keyskills :
customer service insight complaint management communication skillsissue resolution problem solving portfolio

APPLY NOW

Trainee Business Service Support Advisor Related Jobs

© 2019 Hireejobs All Rights Reserved