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| Job Location | Gurgaon |
| Education | Any Graduate - Any Specialization |
| Salary | INR |
| Industry | Real Estate / Property |
| Functional Area | CSR & Sustainability |
| EmploymentType | Full-time |
C. Key Responsibilities The role is responsible for sales support and customer care in the region. Responsible for MIS, monitoring all documentation, agreements and registrations as well as monitoring/ follow-up for payments and collections in the region. Other duties include coordination with the corporate marketing team for requirements of marketing collaterals for the projects. Timely customer query resolution Monitor Sales receivables collections and active follow-ups Completeness and comprehensiveness of data and documentation Productivity of Back Office/ customer care team Timely despatch of documents Coordination with centralized marketing team Strategic To conceptualize & identify opportunities to create and implement customer delight Operational To provide inputs to Head Customer Care and Sales Head on MIS data and customer requirement & feedback To monitor & meet the defined SLAs ensure maximum productivity To ensure overall efficient resource management, drive cost reduction and achievement of sales revenue & collection targets in the region Support to Sales & Marketing To ensure prompt responsiveness on sales enquires (viz. customer calls, emails, walk-ins and other correspondence) so as to maximize sales conversions To support the sales team in selling forms to prospective customers for projects in the region To monitor sales collections and ensure regular follow-up & sending demand notices for the same to red flag issues if any to the Head Customer Care/ Sales support and to Sales Heads To analyse feedback from customers and the trends to sales queries and provide feedback to the Sales and Marketing teams To coordinate with all projects and corporate marketing team for requirement of marketing collaterals Customer Service To address and manage customer queries To ensure complete and comprehensive documentation of all customer related records To ensure data entry and detailed filing of all documents received To ensure prompt dispatch of receipts for customer payments/ documents received To lead and implement customer delight initiatives e.g. welcome kits for new customers, prompt allotment letters To ensure adequate support to customers for assistance in bank loans, registration of property To coordinate with legal on customer documentation related issues
Keyskills :
Sales Support Marketing Collaterals Customer Service Back Office Data Entry Customer Care Query Resolution Revenue Collection Corporate Marketing Resource Management
Envisioning, Planning and finally Creating. Thats what we do at Shapoorji Pallonji & Co. Ltd. Our Vision and Rock Solid Experience has made us today, not only in India but also Internationally one of the foremost Indian Construction companies. We build a brand that endures. The first Indian Construction Company to possess ISO 9001:2000 certification with International Ops. in Middle East, Gayana, and Afghanisthan.
Please refer to the Job description above