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| Job Location | Gurgaon |
| Education | Any Graduate - Any Specialization |
| Salary | Not Disclosed by Recruiter |
| Industry | BPO / Call Centre / ITES |
| Functional Area | ITES , BPO , KPO , LPO , Customer Service , Operations |
| EmploymentType | Full-time |
Perform MACD & Maintenance support on Sonus SBCs Perform MACD work on Avaya Red environment v7.0 with Session Manager, AAM, AMS, Interaction Center, CMS, POM, Experience Portal, OA, and other components of the environment Primary engineer to complete requests to build or augment Avaya call vectors, VDNs, Splits and other components to launch a new call queue Perform necessary analysis, fact-finding, and consultation with others to identify and resolve production support issues Work with technology parties for triage of issues, coordination or maintenance activities, or other work assigned Fulfill on-call duties to provide outside of normal business hours support; this includes off hours maintenance windows as well as severe business affecting issues that require immediate resolution Asset & Services management for corporate desk phones for new hires, terminations, and break/fix support Provide project support for turn up or turn down of sites Identify and solve problems independently and provide consultation and assistance to other members of the Service Delivery, Operations, and Client teams Effectively test and monitor MACD work to complete the cycle
Keyskills :
telecom engineering delivery operations project support maintenance activities Service Delivery Production Support Avaya MACD Sonus SBCs VDNs
Sequential Technology International (STI) is the trusted BPO partner of wireline/wireless telecommunication, broadband, cable/MSO, and satellite service providers. We offer solutions that range across all customer interactions and touchpoints.
Please refer to the Job description above