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Advanced Solutions Expert - Developer Support

3.00 to 5.00 Years   Gurugram   23 Feb, 2021
Ikon Staffing Solutions Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryFMCG / F&B
Functional AreaGeneral / Other Software,Sales / BD
EmploymentTypeFull-time

Job Description

Roles and ResponsibilitiesKey Responsibilities

  • Analyze the production logs and database to help the Solutions team resolving customer issues and queries.
  • Simulate customer s data to reproduce use cases, replicate issues and understand the exact customer s requirements and problems
  • Interact with customers over the phone and email along with the customer along with Solutions team to help and understand their problems and use cases
  • Identify the problem area reported by the customer, whether it s related to their configuration, setup or code and assist resolving the issue
  • Provide technical consulting to customers with our tutorials and APIs
  • Work closely with the Documentation and Knowledge base teams to ensure that sufficient information is available and the content is up to date. Help documenting and improving FAQs, trivia, and tutorials
  • Continuously perform analysis and collect feedback internally and from support requests to help improve the Solutions team s tech skills.
  • This information should also be used as input for training the Solutions team
Must Have
  • Engineering degree, preferably in Computer Science or any software related course or equivalent practical experience
  • Minimum 2+ years of experience in technical support or developer role
  • Strong analytical, creative thinking, and problem-solving skills.
  • Excellent verbal and written communication skills
  • Any Programing Languages - Java, C#, NodeJS
  • Web-Tech - HTML, CSS, JavaScripts & Jquery
  • Knowledge of relational database, SQL & Javascript
  • Experience working with APIs (PHP, Python, .Net, Go), AWS, Splunk, Webhooks
  • Knowledge of Splunk or other similar tools
  • Experience with billing and/or working at a Fintech company
,

Keyskills :
javasciencepythoncsssplunkemailsqluse casesproblem solvingknowledge basecomputer scienceawsnettriviahtmlfintechwritten communicationtechnical support

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