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Affluent Servicing-Regional Manager

10.00 to 16.00 Years   Gurugram   22 Oct, 2024
locus enterprises
Job LocationGurugram
EducationNot Mentioned
SalaryRs 10 - 14 Lakh/Yr
IndustryBanking
Functional AreaInvestment Banking / M&A
EmploymentTypeFull-time

Job Description

    • Use Program & Channel enablers for: Seamless onboarding of NTB clients through Welcome calling and Channel activation Migrate mapped customers to self-help channels for seamless transactions
    • Increase product penetration through curated client engagement plan
    • Work in close coordination with Branch Leadership team to:
      • Ensure 100% Client coverage & enhanced servicing by SRMs
      • Ensure TAT adherence of Account Instructions, Account Opening, Complaints, Requests for the mapped clients
      • Ensure efficient servicing of Affluent walk-in clients with no complaints
    Tracking & monitoring of the customer NPS scores of the SRMs
    • Lead and manage a team of Affluent Service Relationship Managers, ensuring high performance and adherence to service standards.
    • Monitor & drive the team performance against Goalsheet KPIs, providing coaching & support to enhance results
    Recruitment and Training of Affluent Service Relationship Managers
    • Essential: Masters or Bachelors Degree in Finance, Business or related fields
    • Preferred: MBA
    • : 7years into Banking operations and customer servicingPreferred: including 3-4 years of Team Management Role

Keyskills :
clienthandlingaffluent relationship managerhni

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