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Analyst- Performance Management

4.00 to 5.00 Years   Gurugram   05 Oct, 2021
SirionLabs
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

DescriptionAbout SirionLabs:SirionLabs - SaaS Product firm | is looking for people who are driven to make a difference.Bringing together leading innovation, unrivalled Contract Lifecycle Management expertise and a deep commitment to customer success, SirionLabs helps the world s leading businesses contract smarter. Powered by intelligence uniquely connected across the complete contract lifecycle. SirionLabs easy-to-use, highly configurable Smarter Contracting Platform brings legal, procurement and business teams together to author stronger agreements, manage risk and strengthen counterparty relationships.Today, analyst firms such as Forrester, Spend Matters and IDC agree that SirionLabs is a leader in CLM whilst world leading businesses including Vodafone, Unilever, DHL and Morgan Stanley trust SirionLabs to create, control and manage over 5m contracts worth more than $300bn, in 100+ countries around the world. SirionLabs is backed by leading VC firms and gone through series C round. SirionLabs is a 550+ people company with 7 offices globally.Job Role: Analyst Performance Management Work Location: Gurgaon Years of Experience Required: 4+ YearsResponsibilities:The role with SirionLabs is to support multiple clients on the Sirion application. The work will be essentially around performance management aspect of Supplier/Vendor Governance for outsourcing contracts.

  • Understand Sirion application features and processes.
  • Read contract documents and analyze service level information to extract the metadata
  • Validate service level / performance reports of IT / ADM contracts submitted by the supplier.
  • Analyze service level reports for trends, continuous improvement, and annual reset.
  • Ensure all Sirion reporting and dashboard accurately represent supplier data.
  • Calculate performance credit and earn backs based on SL.
  • Interact with global clients and supplier for completing various task/request.
  • Do excel based automation wherever possible.
  • Independently handling task and request assigned by the manager.
, Requirements
  • The incumbent must have ability and orientation to work on simple to complex documents with high degree of quality and accuracy.
  • Knowledge of outsourcing industry including IT infrastructure, Including helpdesk, software development & BPO/KPO.
  • Tools exposure to supplier performance tools like Service Now, Remedy, HPSM, IQNavigator, Obligor, Business Object.
  • Good knowledge of excel formulas, charts, pivots etc.
  • Good to have knowledge of VBA macros
  • Process oriented ability to learn new processes and contribute in various disciplines of supplier governance.
  • Communication skills ability to interact comfortably on teleconference and through mails with client personnel, client service provider and account management team.
  • At least 4 years of relevant experience in managing IT, Infrastructure/ Helpdesk / Application Development and Maintenance type of contracts.
Educational Qualification:
  • Graduate, MBA, Preferred.

Keyskills :
continuous improvementclient serviceidcadmperformance managementvbaaccount managementsupplier performancesoftware developmentit infrastructureapplication developmentservice level

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