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Job Description

* Job Description for Advanced Technical Support Engineer (Energy Management) Advanced Technical Support Engineer Mission: Schneider Electric is seeking a Customer Success Advanced Support agent for Greater India, EAJ > who will be responsible for technical support of the SE Power product range.Assist all our customers in reaching higher profits by making the best use of SE technology. Deliver technical support and services at the Advanced level in Power Products. Be a trusted advisor, provide prompt and trusted resolutions during pre-sales and after-sales cycle time of applying Schneider Electric products and solutions to the customer s project Key Responsibilities:
• End-to-end resolution of the technical requests from customers on pre-sales (product selection, application information) and post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints . etc) within a fixed timeframe.
• Understand, evaluate and reproduce received technical queries in the laboratory to determine the root causes of the problem and convey the validated solution to customer.
• Creating and managing knowledgebase on validated solutions in SE repository
• Prepare and provide technical trainings to different stakeholders
• Onsite intervention for solving critical issues.
Core Competencies:
• Bachelors degree in Electrical/Electronic/Instrumentation Engineering
• Minimum 4-7 years of hands-on experience in Projects, Services, Installation, and commissioning of Power products (Circuit breakers- ACB, MCCB, MCB, RCCB, MPCB, contactors, overload/overcurrent relays, TeSys T, TeSys U, Power factor correction relays, Active harmonic filters, Blokset, insulation monitoring devices, operation theatre panel . etc)
• Hardware Competency- MV Relays Micom, Vamp, Sepam, Easergy P3, Easergy P5, C264, Easergy T300, Easergy T200, Saitel 2000, FPI s, Feeder Automation Product range
• Software PACIS(EPAS)
• Understanding of various Network/Data Communication such as Modbus TCP/IP, Ethernet/IP, Modbus RTU, Profibus, CAN open, RSTP, IEC61850, etc
• Hands-on experience and a wide understanding of Schneider Electric products, solutions, and engineering concepts would be an advantage.
• Excellent communication skills (Oral & Written) and ability to interact with global customers.
• Excellent problem-solving and data analytical approach.
• Excellent team player.
, * Job Description for Advanced Technical Support Engineer (Energy Management) Advanced Technical Support Engineer Mission: Schneider Electric is seeking a Customer Success Advanced Support agent for the Greater India, EAJ > who will be responsible for technical support of SE Power product range.Assist all our customers in reaching higher profit by making the best use of SE technology. Deliver technical support and services at Advanced level in Power Products. Be a trusted advisor, provide prompt and trusted resolutions during pre-sales and after-sales cycle time of applying Schneider Electric product and solutions to the customer s project Key Responsibilities:
• End to end resolution of the technical requests from customer on pre-sales (product selection, application information) and post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints . etc) within fixed timeframe.
• Understand, evaluate and reproduce received technical queries in laboratory to determine the root causes of the problem and convey the validated solution to customer.
• Creating and managing knowledgebase on validated solutions in SE repository
• Prepare and provide technical trainings to different stakeholders
• Onsite intervention for solving critical issues.
Core Competencies:
• Bachelor degree in Electrical/Electronic/Instrumentation Engineering
• Minimum 4-7 years of hands on experience on Projects, Services, Installation and commissioning of Power products (Circuit breakers- ACB, MCCB, MCB,RCCB, MPCB, contactors, overload/overcurrent relays, TeSys T, TeSys U, Power factor correction relays, Active harmonic filters, Blokset, insulation monitoring devices, operation theatre panel . etc)
• Hardware Competency- MV Relays Micom, Vamp, Sepam, Easergy P3, Easergy P5, C264, Easergy T300, Easergy T200, Saitel 2000, FPI s, Feeder Automation Product range
• Software PACIS(EPAS)
• Understanding of various Network/Data Communication such as Modbus TCP/IP, Ethernet/IP, Modbus RTU , Profibus , CAN open, RSTP, IEC61850 etc
• Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.
• Excellent communication skills (Oral & Written) and ability to interact with global customers.
• Excellent problem solving and data analytical approach.
• Excellent team player.

Keyskills :
power factor correctiontechnical supportoperation theatrertumcbmccbrstprootmodbusrelayspromptfilterstheatreprofibusschneider