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Assistant Manager

1.00 to 6.00 Years   Gurugram   10 Feb, 2020
BA Continuum India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BDFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

Manage the team within KYC Refresh with strong focus on effectiveness timelines of the regulatory report delivery. The job will involve working extensively with different stake holders, including line of business partners, support functions, and leadership team to seamless operational delivery

Responsibilities

  • Adherence to the SLA s productivity, turn-around-time, and accuracy
  • Engage in improving processes through reengineering, system checks, process automation
  • Interact with client on transactional issues
  • Develop implement Forecasting Staffing Model
  • Review daily key operational variables
  • Develop back up and contingency plans
  • Provide subject matter expertise on processes
  • Update Manager on process performance and critical people issues
  • Identify potential people issues amongst the team resolve the same on a proactive basis
  • Provide process problem resolution assistance to teams via calendarized one on one s and coaching
  • Provide coaching and feedback to team members
  • Hold regular team meetings with Team Members to ensure that there is constant flow of information and knowledge dissemination query logs, issue resolution
  • Assist new hires such that they are productive on the floor in the shortest possible time frame.
  • Perform miscellaneous duties as assigned by management
  • Performance Management of the team
  • Handle all logistics related issues: roster management, shift rotations
  • Responsible for managing appraisal cycles, leave management, attendance, retention management and other day-to-day administrative jobs

Requirements

  • Education : Commerce Graduates (preferably Hons.)/ Finance Graduates
  • Certifications If Any (Preferred) : ACAMS
  • Experience Range : Min. 1 year in people manager role

Mandatory skills

Computer literate with typing speed as per the company standards

Sound knowledge of KYC Refresh

Ability to Make Outbound receive inbound calls (Having neutral speaking accent and able to comprehend USA accent)

Ability to draft write emails to customer with excellent verbal and written communication skills.

Out of Box thinking required with clarity on Process concepts (with an analytical bend of mind)

Knowledge of Money Laundering and its importance to Current Banking Operations Landscape

Knowledge of Banking (Debit/Credit of transactions, analysis of trends in the cash activity, CDD norms)

Be willing to work on rotational shifts.

Be willing to do additional hours as and when required.

Desired skills

  • Strong knowledge in MS Office products including MS Excel, PowerPoint
  • Attention to details and drive for accuracy
  • Ability to work well under pressure
  • Basic knowledge of six sigma and MIS
  • Strong operational know how and understanding of end to end process delivery
  • Strong on customer centricity and approach to improve processes and better customer experience
  • Strong communication and interpersonal skills
,

Keyskills :
salesmis accountstat bankingsubject matter expertise six sigmams office new hirestypin

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