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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Macquarie Asset Management (MAM) is Macquarie Groups funds management business. MAM is a full- service asset manager, offering a range of industry- leading capabilities and products including infrastructure and real asset management, securities investment management and structured access to funds, equity- based products and alternative assets. MAM has been managing assets for institutional and retail investors since 1980 in Australia, and 1929 in the United States. The group had $A532 billion in assets under management as at 31 December 2018.MAM has global reach, with a team of over 1, 400 staff located in over 20 countries including Australia, Asia, the UK, Europe and the US.Ensure delivery of service excellence to all clients Providing clear, accurate and timely responses to adviser and investor enquiries: Meeting individual and team KPIs, ensuring tasks are completed to a high standard and in a timely manner Working with IT team to automate relevant tasks Execution of client reporting in accordance with set timeframes Ensuring the accuracy of fund performance reporting, including coordination of the approval process and engagement with a range of stakeholders Update product collateral based on instruction Email responses to client queries and requests Emails sent to clients to request additional information required to support their instruction Verification of instruction to ensure signatory is authorised to provide instruction Maintenance of clients online access codes and passwords Validation of outgoing documents to ensure privacy laws are not breached Management reporting (daily, weekly and monthly) Complaints reporting Ensuring client expectations and internal KPIs are met Critically assessing existing procedures and processes and suggest improvements Building and maintaining a high level of engagement with key internal stakeholders Additional marketing and distribution support tasks (to be defined) Oversee work of team, ensuring that all service level deliverables are met in a timely and accurate manner Assist with training and ongoing development of team Assist the team in performing tasks where necessary Review outputs where Gurugram is responsible for delivery without Sydney oversight Main point of contact for relevant teams in Sydney and Philadelphia Continuous assessment of risk and creation of robust operational risk control framework Recommend improvements to procedures as necessary Work with Technology to automate processes where this makes senseRequired skills: 5- 10 years operations or client service experience in a global asset manager or custodian Strong people management skills Excellent written communication skills Effective time management and organisational skills including the ability to multi- task and prioritise work Strong attention to detail and high quality focus Strives for continuous improvement An individual that takes ownership of their responsibilities, but who can also be a team player and proactively assist the team in meeting common goals PC literate with MS office applications, strong Word and Excel skills,
Keyskills :
sales mis accounts tat banking peoplemanagementskills msoffice riskcontrol musicmaking servicelevel timemanagement assetmanagement operationalrisk approvalprocess tatementsofw ksow clientrep ting