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Assistant Manager Tele Sales

5.00 to 10.00 Years   Gurugram   02 Jun, 2020
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Role Details:

Manage a Team of 5-6 Team Leaders and 60-70 Front line associates, responsible for the overall direction and performance of the teams

Ability to set the vision, direction, and culture of the team by managing individual and team performance expectations and goals, monitoring daily/monthly sales performance and schedule adherence, and holding the team accountable for meeting and exceeding performance targets

Manage Daily/Monthly Sales Funnel for the respective Teams/Team Leaders

Liaison between the Sales the other departments directly linked to Target achievement

Manage Process TAT and ways to improve the overall pipeline conversion

Motivate the Sales Team Members to maintain the continuous rigor and desire to perform on the floor

Responsible for Training employees; planning, assigning, and directing work; rewarding and disciplining employees; resolving conflicts; staffing; and development of employees, Standard Operating Procedures, high quality and productivity within the department

Carry out supervisory responsibilities in accordance with Indifi s policies and procedures

Drive creation of staffing plans, schedules, quality initiatives, process change initiatives, and other initiatives to motivate the sales team

Participate in Weekly/Monthly Performance reviews, helping to develop and drive strategies and programs which improve the overall performance of the teams and the segment

Identifying and eliminating root cause barriers to accuracy, productivity, and quality

Other Abilities:

Strong communication skills as well as a strong technical and analytical aptitude are required

Ability to stay focused and keeps up with our continuous and fast-paced growth

Ability to motivate others to meet the daily challenges of an extremely deadline-driven environment Must be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem solving with an unrelenting passion for excellent sales experience

Ability to drive quality, productivity, and process improvements and keep pace with our growth while motivating others to meet the challenges of an extremely customer-focused and metrics driven environment

Ability to work during stretched hours.

Ability to manage and drive process related automation with technical team where needed

Information Security

Adhering to Information Security Policies and Procedures .

Ensuring compliance to Information Security Policies and Procedures

,

Keyskills :
accounts mis tat banking sales evelopmentofemployees corporateliaison teamperformance salesperformance problemsolving staffingplans rootcause standardoperatingprocedures strongcommunicationskills

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