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Assistant Vice President

20.00 to 25.00 Years   Gurugram   26 Oct, 2023
WHITESLIPS GLOBAL SERVICES PRIVATE LIMITED
Job LocationGurugram
EducationNot Mentioned
SalaryRs 28 - 40 Lakh/Yr
IndustryAviation / Airline
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Role & Responsibilities :-
    • Partner with Inflight and Catering, when developing new product offering of IndiGo
    • Training of teams on new products finalized.
    • Partnering with the Flight Operations and AOCS team for new possibilities of product enhancement
    • Develop new initiatives to drive the program across the network.
    • Manage changes in learning frameworks for customer service training for the airline
    • Conducting customer service refresher for Airport Managers
    • Partner in Design and TNI
    • Managing AOCS process and technical training - DCS, policy, process, Visa and international documentation, GSA, Code share training, World Tracer
    • Own and enhance the customer service training of AOCS for the organization
    • Support with world tracer and baggage management (Arrivals - International/Domestic)
    • Manage training compliance on LMS (learning management system)
    • Support and ensure successful domestic and international airport launches.
    • Implement new training initiatives that enhance overall customer service delivery.
    • Ensure process reiteration through learning coaches across airports.
    • Launch of monthly Knowledge Enhancement assessment for AOCS
    • Regular feedback / assessment for flagship programs
    • Weekly / monthly learning engagements for airports on service and international travel requirements

Keyskills :
customer servicecustomer support

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