Change management associate

Job Description

* Your title Your subtitle -->Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.There are two things that we want to share with anyone considering joining us.Firstly, we ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you re welcome at BT, we really mean it.Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you ll have the chance to discuss smart working and how it might work for the job you are applying for. About this role To work within Change team. To provide governance on customer changes. Interface with Implementation teams, customer, service managers and other change management functions. To ensure changes are implemented with standard lead times and minimum impact to customers. Youll have the following responsibilities Customer interaction on daily basis. Need to handle customer queries and be able to resolve any issues arising. A solid understanding of the change process. Process end- to- end Change requests with utmost efficiency. Ensure that all the required Approvals are in place before the submission of Changes. Need to manage high volume on day to day basis. To provide operational support ensuring KPIs and SLA are achieved. Share expertise with peers. Occasionally provides on the job training to other team members. Understanding of the business situation and capability to address the same. Meeting client expectation and process metrics. Support and participate in internal transformation initiatives. Take ownership of various tasks and work within the team for betterment of process. Youll have the following skills & experience Skills: Experience and knowledge of change management principles, methodologies and tools (Expedio OM/RM preferred). Experience and ability to work in target driven environment. MS Excel - Able to perform basic functions and operations using simple worksheets and formulas. Preferred having excellent knowledge of Change Management Process. Must be a team player and able to work collaboratively with and through others. Excellent written and verbal communication skills. Excellent active listening and presentation skills. Problem solving and root cause identification skills. Ability to establish and maintain strong relationships. Qualifications: Understanding of Network/ IT/ Telecom Products Experience in ITIL Process. ITIL Foundation Qualified (Certified Preferred) CCNA Preferred. About BT BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.Were now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And were on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.So, if youre interested in the power of potential, why not join us today and release yours You can read more here about what its like to work at BT How to Apply Its easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Dont worry if you need to make changes - youll have the opportunity to review and edit your work on the final page. We look forward to receiving your application COVID-19 Notice : We ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We ve moved to virtual hiring until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety,

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