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Client Success Manager

3.00 to 5.00 Years   Gurugram   26 Feb, 2020
Lucid
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

RESPONSIBILITIES

  • Manage relationships with Lucid Marketplace s clients to drive high-impact business strategies enabled by Lucid Marketplace s products
  • Gain a working understanding of clients businesses and organizational structures to identify and execute opportunities for existing clients
  • Work closely with sales and technical colleagues to pitch new products and provide strategic consultation as a client advocate
  • Develop an in-depth knowledge of software integrations for certain clients and coordinate alignment between Lucid Marketplace and external software platforms
  • Analyze trends in client issues on a regular basis to proactively recommend training sessions in specific areas
  • Develop a full understanding of the company, the market research industry, and how Lucid Marketplace technology can solve challenges
REQUIRED SKILLS/QUALIFICATIONS
  • BA/BS degree, Business/Economics/Statistics preferred
  • 3-5 years of customer-facing experience with proven ability to manage multiple complex projects under tight deadlines
  • Proven track record of driving client business growth and achieving revenue targets
  • Experience with client interaction, client presentations, and quantitative data analysis
  • High proficiency in Excel with strong analytical and mathematical capabilities
  • Excellent written and verbal communication skills, with the ability to present to C-level clients
  • Disciplined work ethic - self-motivated and detail oriented mindset focused on achieving revenue goals
  • Ability to work in a fast paced, dynamic and unstructured environment
PREFERRED SKILLS/QUALIFICATIONS
  • Experience with modern software development methodologies, with emphasis on software and hardware architecture, and infrastructure design and development
  • Ability to convey complicated ideas simply
  • Exposure to API integrations and customized applications
,

Keyskills :
softwaredevelopmentmethodologies dataanalysis marketresearch businessgrowth highproficiency quantitativedata clientinteraction softwaredevelopment communicationskills verbalcommunication clientpresentations infrastructuredesign hardwarearchite

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