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Client Support Executive

3.00 to 4.00 Years   Gurugram   19 Jan, 2025
Adriyana Services Hiring For Adrianaa
Job LocationGurugram
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryFinancial Services
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Some responsibilities of a client support executive include:
      • Managing customer inquiries:Responding to customer questions and complaints via phone, email, chat, or social media
    • Providing information:Ensuring customers have the information they need about products, services, and policies
    • Resolving complaints:Addressing and resolving customer complaints in a timely and professional manner
    • Recording and managing customer accounts:Using CRM systems to record and manage customer accounts
    • Supporting sales:Working with sales teams to achieve SLAs and deliver a great customer experience
    • Producing and managing reports:Producing and managing reports
    Some skills that are helpful for a client support executive include:Empathy, Problem solving, Communication, Active listening, Technical knowledge, Patience, Tenacity, and Adaptability.

Keyskills :
client servicingcustomer support

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