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Convention Centre Manager

3.00 to 6.00 Years   Gurugram   11 May, 2023
Future Solution Centre Hiring For Future Solution Centre
Job LocationGurugram
EducationNot Mentioned
SalaryRs 3.5 - 6 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

    The Convention Services Manager is responsible for planning, organizing and managing the in house details for large group and convention booking (e.g., menus, set-up, etc.) Participate in negotiating meetings/functions rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes. Assisting in completion of BEOs for group and local catering. Complete walk through of function space prior to events beginning and complete checklist for each group; both local and groups.ResponsibilitiesDuring pre-opening, the Convention Services Manager must be ready to wear multiple hats and will work cohesively and provide organizational support to the pre-opening sales and catering team during the initial booking process.As the hotel opens, this person will serve on site group and catering customers in a proactive manner working with the logistics of group room blocks, food and beverage, public meeting space, and billing processes.Must focus on SALT Scores and Meeting planner Surveys.Maintain & log all client communications in Delphi. It is the responsibility of the Conventions Services Manager to use Delphi to keep in touch with clients through phone calls, emails, letters and personal meetings.Attend the weekly Revenue Management, Sales and Group Pickup Meetings.Work closely with the Sales Managers to ensure client satisfaction.Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the facility.Generate thank you notes to clients with prompt follow up of negative client feedback as necessary.Able to conduct hotel site inspections and client presentations.Resourceful skills to provide contemporary set-ups, menus, and functions for groups.Ability to produce artistic and innovative menus while working closely with the Executive Chef on pricing specialty menus.Work closely with banquet department on operations and event execution, ability to consistently deliver flawless events.Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders.Monitor group room blocks and pick up, generate detailed resumes for the operating departments.Ability to work with outside vendors to ensure client satisfaction for all events/groups.If you are interested, kindly forward your CV to, hidden_email

Keyskills :
customer servicecommunication skillsunderstandingdelegation

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