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Customer Care Chat Process

1.00 to 3.00 Years   Gurugram,Noida   31 Dec, 2024
MOIL EDUCATION Hiring For MNC Company
Job LocationGurugram,Noida
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Blended ProcessChat ProcessCustomer Care ProcessSalary 23000 CtcLocationGurgaon Delhi NCRGood English Only
    • Customer service
    • Assisting customers with issues through email or chat.This can include responding to inquiries, troubleshooting issues, and providing solutions.
    • Documenting interactions
    • Recording customer interactions accurately and consistently.This information can be used to improve customer service practices.
    • Following company policies
    • Following company policies and procedures to ensure consistent and professional customer service.
    • Collecting feedback
    • Collecting customer feedback and passing it along to the appropriate channels.
    • Analyzing customer data
    • Analyzing and reporting customer data to develop new strategies or update existing ones.
    Interested candidates can call to HR at hidden_mobile hidden_mobile

Keyskills :
international call centercustomer satisfactioncustomer servicebpocustomer care

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