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Customer Care Executive

0.00 to 3.00 Years   Gurugram   01 Apr, 2025
Elevate X solutions
Job LocationGurugram
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Care ExecutiveCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Job Title Customer Care ExecutiveLocation GurgaonSalary: 15,000 - 25,000 per monthJob DescriptionWe are seeking enthusiastic Customer Care Executives for our BPO operations in Gurgaon. Responsibilities include handling customer queries, resolving issues efficiently, and ensuring customer satisfaction via calls, emails, or chat. Candidates must have strong communication skills, problem-solving abilities, and adaptability to rotational shifts. Freshers and experienced professionals are welcome. Proficiency in English and Hindi is preferred. Prior experience in BPO/customer service is a plus.Skills NeededExcellent verbal and written communication skills.Proficiency in English and Hindi (additional languages are a plus).Basic computer knowledge and typing skills.Strong problem-solving and interpersonal abilities.Ability to work effectively in a team and under pressure.Adaptability to rotational shifts.Key ResponsibilitiesHandle customer inquiries via calls, emails, or chats.Resolve issues and provide accurate solutions promptly.Maintain records of customer interactions and feedback.Ensure a high level of customer satisfaction.Follow standard operating procedures and escalate unresolved issues to higher authorities.Meet quality and productivity targets as per company standards.BenefitsCompetitive salaryGrowth opportunitiesComprehensive trainingRequirements:Minimum 12th pass/graduateWillingness to work in rotational shiftsAge Limit upto 28 Years

Keyskills :
time managementcareer counsellingproblem solvingcustomer careexcel

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