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Customer Care Executive Blended Process (Chat Voice)

0.00 to 4.00 Years   Gurugram   28 Dec, 2024
Elevate X solutions
Job LocationGurugram
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Customer Care Executive Blended Process (Chat Voice)Process: Work From Office Domestic ProcessKey Responsibilities:
    • Handle customer queries and concerns effectively via chat and voice support.
    • Provide accurate information and resolve customer issues in a timely manner.
    • Ensure high levels of customer satisfaction through excellent service delivery.
    • Follow company protocols and maintain compliance standards.
    • Maintain records of customer interactions, feedback, and solutions provided.
    Required Skillset:
    • Excellent Communication Skills: Proficiency in English and Hindi (verbal and written).
    • Strong interpersonal skills and ability to handle diverse customer concerns.
    • Problem-solving abilities and attention to detail.
    Qualification:
    • Graduates and undergraduates are welcome to apply.
    Experience:
    • Open to both freshers and experienced candidates.
    Salary:
    • Up to 26,000 CTC per month.
    Shift Details:
    • 24/7 Rotational Shifts.
    • 6 days working with 1 weekly off.
    Why Join Us
    • Opportunity to work in a dynamic and supportive environment.
    • Gain valuable experience in customer service across multiple channels.
    • Career growth prospects in a well-established organization.

Keyskills :
customer careenglish typingblended processcustomer supportcustomer serviceenglish languageenglish writing

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