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Customer Care Executive-eXs

0.00 to 4.00 Years   Gurugram   01 Mar, 2025
Elevate X solutions
Job LocationGurugram
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Customer Care Executive-eXsLocation: GurgaonSalary: 15,000 30,000 per month IncentivesJob Type: Full-TimeExperience: 0-5 Years (Freshers Welcome)Education: Minimum 12th Pass (Graduate Preferred)Working Days: 6 Days a Week | Rotational ShiftsJob Overview:We are hiring Customer Engagement Specialists to manage inbound and outbound customer interactions professionally. The role involves addressing customer concerns, providing information, and ensuring customer satisfaction.Key Responsibilities:Handle high-volume calls to assist customers with inquiries, complaints, and service requests.Maintain customer engagement by providing timely and accurate information.Resolve issues effectively and escalate complex cases when required.Document interactions in CRM systems for future reference.Meet KPIs related to customer satisfaction, call resolution time, and engagement metrics.Required Skills & Qualifications:Strong verbal communication skills in Hindi & English.Experience in customer service, telesales, or BPO is a plus.Ability to handle high-pressure situations and multitask efficiently.Basic computer proficiency and familiarity with CRM tools.Target-driven mindset with a focus on delivering high-quality service.Why Join Us Competitive fixed salary attractive incentivesCareer growth opportunities in a dynamic work environmentComprehensive training and development programsImmediate joining available

Keyskills :
time managementinternational voice processproblem sensitivityphone etiquettecommunication skills

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