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Customer Care Representative

1.00 to 6.00 Years   Gurugram   27 Feb, 2024
Success Stories Hiring For UK insurance Captive Unit
Job LocationGurugram
EducationNot Mentioned
SalaryRs 1.5 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Care Executive
EmploymentTypeFull-time

Job Description

    • Salary & Benefits
    • Fixed CTC INR 3,81,660 Exciting Incentives Annual Company shares of 750 Dividend on shares
    • Location
    • Gurugram
    • The Customer Care Representative is the face of the Company, who represent our organization and interact with its end-customers. The role requires the ability to fluently read, write and speak English Language, to offer best-in-class customer services thus helping retain our UK-based motor and home insurance policy holders. It also requires flexibility to work in a 24 * 7 work environment with 100% voice contributions, with an innate desire to learn and perform for our other Email and Webchat processes basis business requirements.Mandatory Experience Ideally should have spent a minimum 12 Months working for an International BPO or in a Shared Service environment, having an inbound-calling experience with international customers (preferably UK calling experience and in customer service processes).Minimum Education: 102Shift Timings: 6:30 AM IST - 2:30 AM ISTWorking Days: 5 days working in the weekFixed CTC: INR 3,81,660/-DOJ:ImmediateLocation: Flexibility to work both from home and office basis business requirements (fully vaccinated)WFH (Work From Home) need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 50 mbps and uninterrupted power supply.WFO (Work From Office) - we do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations.Employee Benefits:Free Cab Services (both sides for now, can change to 8.00 PM to 8.00 AM)Free Meals (while working from office)Free Medical, Accident and Life InsuranceAnnual 750 equivalent Company Shares to every staff memberOpportunity to earn performance-based monthly variable amounts, as per department guidelines, and more pay-outs from time to time (subject to discretion of the department)Many more of employee-friendly benefitsRole & its ResponsibilitiesTaking ownership of every customer call received with a smile, to resolve the queries offering a delightful customer experience and exceed expectations in terms of customer satisfactionManaging Inbound calls with an aim to provide First Call Resolution (FCR) to customersHandling customer queries, escalations, ensuring adherence to quality & compliance guidelinesDisplaying ownership, accountability and demonstrate in-depth process/system knowledgeSolving for varied customers queries by having a quick presence of mindLearning ability to get cross-skilled on various insurance products and various channels - email, chat, voice.Up-selling and cross-selling products as an offering to treat all customers fairly.

Keyskills :
customer careserviceinternational call centervoice processvoice supportcustomer servicebpo voiceinternational voice processcustomerinternational bpouk process

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