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Customer Care Representative / Customer Support Executive JD

Fresher   Gurugram   19 Jun, 2026
BRIGHT IT GLOBAL SOLUTIONS PRIVATE LIMITED Hiring For Customer Care Representative / Customer Support Executive JD
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Customer Care Representative / Customer Support Executive JDCompany: Leading BPO Location: Gurugram Job Type: Full-Time Department: Customer Support / BPO / Voice ProcessKey ResponsibilitiesHandle inbound and outbound customer calls Resolve customer queries, complaints, and service requests Provide accurate information about products and services Maintain customer satisfaction and call quality standards Update CRM/customer records regularly Escalate unresolved issues to higher teams when needed Coordinate with operations and product teams for issue resolution Handle chat, email, and social media support when required Required SkillsGood communication skills in English & Hindi Customer handling and problem-solving ability Basic computer and CRM knowledge Ability to work in rotational shifts Positive and professional attitude EligibilityGraduate or Undergraduate Freshers and experienced candidates can apply Experience in BPO/customer support preferred Salary RangeApprox. Customer Care Representative / Customer Support Executive JDCompany: Open Mind Services Limited Location: Gurugram Job Type: Full-Time Department: Customer Support / BPO / Voice ProcessKey ResponsibilitiesHandle inbound and outbound customer calls Resolve customer queries, complaints, and service requests Provide accurate information about products and services Maintain customer satisfaction and call quality standards Update CRM/customer records regularly Escalate unresolved issues to higher teams when needed Coordinate with operations and product teams for issue resolution Handle chat, email, and social media support when required Required SkillsGood communication skills in English & Hindi Customer handling and problem-solving ability Basic computer and CRM knowledge Ability to work in rotational shifts Positive and professional attitude EligibilityGraduate or Undergraduate Freshers and experienced candidates can apply Experience in BPO/customer support preferred Salary RangeApprox 27k-32kPreferred QualitiesSoft-spoken and patient Ability to manage escalations calmly Team player Fast learner Current Open RolesOpen Mind Services is hiring for:Customer Support Executive Chat Support Executive Patient Relationship Officer Preferred QualitiesSoft-spoken and patient Ability to manage escalations calmly Team player Fast learner Regional Language-Telgu,Hindi,English,KannadExperience-0 to 3 years

Keyskills :
bpocallingcustomer servicevoice processcrminbound processteam player

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